Ottawa Shuttle Service

"Ready When You Are"
Orleans
Ottawa
Nepean
Kanata
Stittsville
Barrhaven
Hours of Operation
24/7
Office open
10am to 10pm Daily
Call Us
(613) 680-3313


Will you store our children’s car seats?

Yes we will store your child car seats at no extra charge providing you are booking your return trip with Ottawa Shuttle Service.
We will have the seats available in the vehicle, upon your return. We do ask that the client secure the car seats on any part of
the trip, as we do not take responsibility for the securing of infant/child seats
.


Does Ottawa Shuttle Service offer refunds?

All deposits are NON refundable with the exception of 24hours from the time of booking receipt is issued. . We will however
offer you a credit for up to 1 year only should you wish to cancel for whatever reason. The reason being we book a shuttle for
that time slot for you and guests, in the mean time we may be turning down business that potentially we could have slotted in for
that time. So in essence it does not make good business sense to allow refunds simply on that basis. We will however allow you to
credit the monies paid up to one year from booking date, on transportation equalling the same amount or more. We ask you not
book if you think there may be a reason to cancel to be fair to other clients
.

When should I book our return transportation?

We recommend booking your return trip with us at the same time as booking your outbound this way we can plan your return and
you can have piece of mind your shuttle will be there awaiting your arrival. If you do chose to book later we can’t guarantee 100%
that we will have a vehicle available on your return date as we do book up relatively fast especially during high travel season.

Is Ottawa Shuttle Service fully Insured and Licensed?

Yes we carry full for hire commercial coverage insurance for all passengers in our vehicles as well as being licensed with the
Ontario Government.
.
What types of payment do you accept?

At present we only accept Visa and Mastercard,Cash. Please note if paying cash we ask the client to have exact change as we do
not usually carry change on board.

How do your rates compare to a taxi service?

We find for the most part our service is about 10-30% cheaper than what is offered by our many taxi companies within Ottawa,
and beyond. We do recommend you shop around to ensure you get the best rate possible. One good way is to go to http://www.
taxime.ca/ this site will offer you great insight into what taxi companies charge for service. We at Ottawa Shuttle Service are
not here to compete with any taxi companies only to offer an additional alternative for transportation, our vehicles also hold 7
passengers and all normal luggage, saving you from taking two vehicles, along with parking, for the time all passengers are on their
trip for.
.
Can I bring my service dog in your vehicles?

Yes we allow all service animals onboard, but others animals must be in a certified cage/carrier container, and kept in the luggage
compartment of most vehicles. We ask you not place the animal carrier on a seat to take up a seat for other clients, know also
there is an additional charge for this service.

How much luggage do you allow per person?

We allow a max of 1 suitcases per person and 1 carry on, should you have more we will need to know in advance, if not we have
instructed our drivers to charge for any additional at $3.50 extra per piece. All oversized/overweight luggage, bicycles, golf
clubs, skis or ski boards must be booked upon your reservation at an additional cost
.

What we are delayed for whatever reason?

We will wait up to one hour after  We ask that you kindly contact Ottawa Shuttle Service at 613-680-3313 asap to inform us
of the time you expect to be delayed. If we do not hear from you within this time frame we can only assume that maybe you did
not make the connection. Should you inform us additional time is required then we do charge an additional $35.00 per each 1/2
hour of waiting time. All inbound flights must be prepaid with valid credit card.

Driver Gratuity?

You can tip your driver at the time of service. Gratuity is not included in share ride, exclusive van, or sedan airport transfer
fares. A tip for a job well-done is optional, and is greatly appreciated. The customary gratuity for this type of service is usually
around 15-20%. You may either pay the driver in cash or on when you process your credit card.

Should you have any further questions or concerns please feel free to contact us at your leisure, that we may address them.
FAQ’s
Ottawa Shuttle Service
Also providing service to these surrounding area's

Almonte,Arnprior,Alfred,Brockville,Carlsbad Springs,Carp,Carleton
Place,Casselman,Cumberland,Edwards,Embrun,Hawksbury,Kanata,
Kemptville,Limoges,Manotick,Metcalfe,Munster,Naven,Nepean,
Osgoode,Perth,Pembroke,Petawawa,Renfrew,Richmond,Rockland,Sarsfield,
Stittsville,Vars,Wendover
Ottawa Shuttle Service is a Subsidiary of Fantasy Limousine Service  © Copyright 2008-2016
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